1. Our Commitment: Customer Satisfaction First
At loveumiko.com, our top priority is ensuring your complete satisfaction with your purchase of a phone case. We understand that high-quality products and excellent customer service are key to earning your trust. We are committed to providing you with high-quality phone cases and responding promptly to every customer’s feedback and needs.
2. Shopping Satisfaction Guarantee
If you are not satisfied with the product after receiving it, whether due to product quality, style, or compatibility with your device, we welcome your contact. We believe that open communication helps us better meet your needs. Our goal is to ensure every customer enjoys a pleasant shopping experience.
3. Return Policy Overview
- We offer a 30-day return period to ensure you have sufficient time to consider and inspect your purchase. The conditions for return are as follows:
- The item must be in new, unused condition and retain its original packaging.
- Return requests must be submitted within 30 days of receiving the item.
- Please ensure that the returned item is accompanied by the original proof of purchase and the return request.
4. Return Process
- If you wish to return an item, please follow these steps:
- Contact Customer Service: Contact our customer service team via email, explaining the reason for the return.
- Obtain Return Authorization: Customer service will provide you with a return authorization number and instructions for the return address and precautions.
- Packaging the Item: Please pack the item securely to ensure it is not damaged during transportation.
- Returning the Item: Return the item to the provided address and keep the shipping receipt for tracking purposes.
5. Refund Policy
After receiving the returned item, we will review and process it within 7-14 days. If the return conditions are met, a refund will be issued to your original payment account. Please note that the refund amount may vary depending on shipping costs and purchase details.